FAQ / Support


How much is shipping?

Local Pickup from the store is available for free!

Otherwise, shipping is simple:

$7.95 anywhere in Canada. Free shipping on orders over $200!

$14.95 anywhere in the continental United States.

Express or alternative shipping is available for additional cost and by request. Send us an email!

How long will shipping take?

Shipping within Canada is 9-12 business days days.

Shipping the the US is 10-14 business days and may be subject to customs.

Does Boxcar ship internationally?

Currently, Boxcar only ships to Canada and the United States.

Return Policy

Un-opened products can be returned and refunded within 30 days of purchase with original receipt.

If you receive a damaged product, let us know before you open it.

All sales are final for discounted games and retail merchandise.

Boxcar is not responsible for any costs incurred in return shipping.


Pre-orders that have not been delivered yet can be refunded at anytime.

What if my game has damaged or missing pieces?

Customers should contact the publisher of the game to obtain replacement pieces.

Can I request a game?

Absolutely! Just fill out the following form: